We accept exchanges and/or returns within 14 days that product was received.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it.
Gift Cards are non-returnable.
To complete your return, we require pre-approval via email first. Within seven (7) days of your receipt of the order, please email us with any and all problems with your item(s), including pictures, at TeamWork@HarlemBlue.com. We will immediate respond with next steps. Your email should match with the ordering contact information and/or have further proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, upon pre-approval from us, you should mail your product to:
Harlem Blue Beer
1361 Amsterdam Avenue
New York, NY 10027
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, will vary. Please be patient.
If you are shipping an item over $75 in value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have any further questions, please contact us at firstname.lastname@example.org